Overnight Guest Experience Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 29,000 - 30,000; Full time

Job summary

The Boca Raton is seeking an Overnight Beach Club Guest Relations Agent in Boca Raton, FL. The role involves greeting and registering guests, promoting hotel amenities, and ensuring a smooth guest experience from arrival to departure.

Responsibilities include processing registrations, handling payments, and resolving guest issues with professionalism. A high school diploma is required; hospitality or hotel management education is preferred for advancement in a luxury resort setting.

Qualifications

• High School graduate or equivalent is required.
• Degree in Hospitality or Hotel Management is preferred.
• Experience in a luxury hotel/resort setting is preferred.

Responsibilities

• Register guests on arrival, inputting and confirming details and room rates.
• Assist guests with checkout, payments, and currency exchange.
• Greet guests warmly, provide information on amenities, hours, and VIP programs.
• Investigate and resolve guest complaints, using judgement to negotiate solutions.

Education

High School diploma or equivalent

Hospitality/Hotel Management degree (preferred)

Job description

The Boca Raton is seeking an Overnight Beach Club Guest Relations Agent in Boca Raton, FL. The role involves greeting and registering guests, promoting hotel amenities, and ensuring a smooth guest experience from arrival to departure.

Responsibilities include processing registrations, handling payments, and resolving guest issues with professionalism. A high school diploma is required; hospitality or hotel management education is preferred for advancement in a luxury resort setting.