Front Desk Guest Experience Specialist | Flexible Hours

Waterford Group Llc; Boca Raton (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Pet Insurance

Job summary

Waterford Hotel Group is seeking a Guest Service Agent in Boca Raton, FL. This role is often the first and last contact for guests, requiring quick thinking, multitasking, and a consistently positive attitude to enhance the guest experience.

Responsibilities include greeting guests, processing check-ins/outs, and coordinating departmental information to ensure satisfaction. A friendly, detail-oriented team player who can work independently is ideal.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Attention to detail

Time management

Team player

Flexibility

Job description

Waterford Hotel Group is seeking a Guest Service Agent in Boca Raton, FL. This role is often the first and last contact for guests, requiring quick thinking, multitasking, and a consistently positive attitude to enhance the guest experience.

Responsibilities include greeting guests, processing check-ins/outs, and coordinating departmental information to ensure satisfaction. A friendly, detail-oriented team player who can work independently is ideal.