Guest Experience Agent — Front Desk & Concierge

TPG Hotels and Resorts; Boca Raton (FL); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts

Job summary

A hospitality company in Boca Raton, Florida is seeking a Front Desk Agent to serve as the first point of contact for guests. Responsibilities include managing check-ins and check-outs, handling reservations, responding to inquiries via phone and email, and ensuring exceptional customer service. Candidates should possess a high school diploma or equivalent, strong multi-tasking abilities, and effective communication skills. This role offers competitive benefits such as health insurance and hotel discounts.

Qualifications

• Strong guest service orientation and basic accounting skills preferred.
• Ability to remain calm and professional under pressure.
• Excellent communication skills, both written and verbal.

Responsibilities

• Welcome guests and assist them with check-in processes.
• Handle check-out procedures and process payments.
• Answer incoming calls and emails providing information as needed.
• Manage reservations, cancellations, and modifications effectively.
• Assist guests with requests and resolve complaints promptly.
• Perform various administrative duties for the front desk.
• Monitor access and ensure security protocols are followed.
• Handle cash transactions accurately.
• Manage multiple tasks simultaneously for smooth operations.
• Collaborate with other departments to enhance guest satisfaction.
• Follow emergency protocols during critical situations.

Skills

Customer service orientation

Basic accounting skills

Communication skills

Multi-tasking

Education

High school education or equivalent experience

Tools

Computer

Calculator

Phone

Job description

A hospitality company in Boca Raton, Florida is seeking a Front Desk Agent to serve as the first point of contact for guests. Responsibilities include managing check-ins and check-outs, handling reservations, responding to inquiries via phone and email, and ensuring exceptional customer service. Candidates should possess a high school diploma or equivalent, strong multi-tasking abilities, and effective communication skills. This role offers competitive benefits such as health insurance and hotel discounts.