WOW-Focused CSR: Auto Repair Admin & Scheduling

Gerber Payroll Services, Inc.; Newington (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual Paid Time Off

Paid Parental Leave

6 holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Voluntary Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass in the United States seeks a Customer Service Representative to deliver exceptional service for repair customers and insurance partners while handling administrative support for the Repair Facility Team.

You will schedule repairs, manage rental car details, and document communications in CCC One and ARMS, ensuring accurate repair orders and timely authorizations.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administration role.
• preferred 1 year in auto body or similar environment with customer service.

Responsibilities

• Execute WOW plan consistently in daily operations.
• Schedule vehicle repairs using CCC One and Daily Demand Capacity Planner.
• Obtain repair authorization documents for disassembly.
• Prepare RO packets with QC checklist, work order, parts list and rental indicators.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS daily to align with CCC One records.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in the United States seeks a Customer Service Representative to deliver exceptional service for repair customers and insurance partners while handling administrative support for the Repair Facility Team.

You will schedule repairs, manage rental car details, and document communications in CCC One and ARMS, ensuring accurate repair orders and timely authorizations.