Auto Collision CSR & Customer Relations Pro

Boyd Group Services; Park City (UT); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Health, Dental & Vision Insurance

401(k) with match

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer experiences in our collision and glass repair facility. You will manage customer and insurer relationships, and provide administrative support to the Repair Facility Team.

Key responsibilities include scheduling, obtaining repair authorizations, assembling repair order packets, documenting communications, and coordinating rental information with CCC One and ARMS systems.

Qualifications

• High School Diploma or GED required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Office equipment

Oral and written communication

Sales drive

Customer service

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer experiences in our collision and glass repair facility. You will manage customer and insurer relationships, and provide administrative support to the Repair Facility Team.

Key responsibilities include scheduling, obtaining repair authorizations, assembling repair order packets, documenting communications, and coordinating rental information with CCC One and ARMS systems.