WOW Customer Experience Manager

Five Below; Town of Oyster Bay (NY); On-site; USD 2,273,000 - 3,237,000; Part time

Benefits offered by this job

Health coverage

Job summary

Five Below is seeking a store leadership professional to oversee crew members and ensure a WOW customer experience at the front of the store. You will train staff, manage daily operations, and maintain merchandising standards to meet brand expectations.

The role requires a minimum of 2 years of management experience, strong communication, and the ability to multitask in a fast-paced environment. Benefits and growth opportunities are highlighted by Five Below.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Leading front end operations and ensuring front end merchandising meets brand standards.
• Ensures front-end equipment is in working order and associates are trained.
• Open and close procedures, maintaining store cleanliness and readiness for customers.
• Performing store manager duties in their absence.
• Recruit, train, coach, develop and supervise all crew members.
• Review corporate communications and react accordingly.
• Partner with store leadership in merchandising procedures and World Recovery.
• Perform store maintenance including trash, sweeping, bathrooms, and stock room.

Skills

Leadership

Communication

Multitasking

Creative thinking

Customer service

Team management

Flexibility

Attention to detail

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership professional to oversee crew members and ensure a WOW customer experience at the front of the store. You will train staff, manage daily operations, and maintain merchandising standards to meet brand expectations.

The role requires a minimum of 2 years of management experience, strong communication, and the ability to multitask in a fast-paced environment. Benefits and growth opportunities are highlighted by Five Below.