Customer Experience Lead — WOW Service & Front-End Ops

Five Below Inc; Danbury (CT); On-site; USD 23,000 - 32,000; Part time

Job summary

Five Below is seeking a store crew manager to lead front-end operations, train staff, and drive customer service across a busy retail floor. The role involves opening/closing, merchandise setup, and maintaining a clean, safe store while supporting the store manager and district goals.

The position requires at least a high school diploma, 2 years of management experience, and strong communication skills. Hourly pay starts around $19.94 with a flexible schedule including days, evenings, weekends,

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

High School Diploma

College experience

Management experience

Verbal and written communication

Multi-tasking

Creativity

Composure under pressure

Job description

Five Below is seeking a store crew manager to lead front-end operations, train staff, and drive customer service across a busy retail floor. The role involves opening/closing, merchandise setup, and maintaining a clean, safe store while supporting the store manager and district goals.

The position requires at least a high school diploma, 2 years of management experience, and strong communication skills. Hourly pay starts around $19.94 with a flexible schedule including days, evenings, weekends,