Customer Experience Lead, Store Operations

Five Below Inc; Harker Heights (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below Inc is seeking a store leadership role focused on delivering WOW customer experiences. You will supervise crew, train staff on BEST service, and oversee day-to-day operations including cashier procedures, stock handling, and merchandising to maximize sales.

This hourly position involves flexible scheduling, including weekends and some overnight shifts. The role emphasizes customer engagement, teamwork with the store leadership, and adherence to company policies while maintaining a

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the BEST customer service standards.
• Oversees daily store activities and staff performance to ensure service excellence.
• Assists with stock receiving, unpacking, and shelf placement for efficiency.
• Acts as Manager on Duty and ensures smooth store operations and safety.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Pressure handling

Education

High School diploma

College experience preferred

Job description

Five Below Inc is seeking a store leadership role focused on delivering WOW customer experiences. You will supervise crew, train staff on BEST service, and oversee day-to-day operations including cashier procedures, stock handling, and merchandising to maximize sales.

This hourly position involves flexible scheduling, including weekends and some overnight shifts. The role emphasizes customer engagement, teamwork with the store leadership, and adherence to company policies while maintaining a