Customer Experience Manager - Lead WOW Service & Team

Five Below Inc; Maryland; On-site; USD 21,000 - 30,000; Part time

Job summary

Five Below is seeking an experienced Store Leader to join our team in an hourly position. You will supervise front end operations, coach crew, and ensure world‑class customer service to achieve performance goals.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a fast-paced, energetic retail environment. Flexibility for day/evening/weekend shifts is common.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and outstanding service.
• Trains crew on the BEST customer service experience for fast, friendly check out.
• Leads store to achieve customer service score goals with District Manager guidance.
• Oversees front end operations and merchandising to meet brand standards.
• Maintains front-end equipment and trains associates on services where applicable.
• Opens and closes the store, keeps it clean and ready for customers.
• Performs store manager duties in the absence of the store manager.
• Partners with the store manager to recruit, train, coach and supervise crew.

Skills

Management experience

Communication

Multi-tasking

Creative thinking

Under pressure

Job description

Five Below is seeking an experienced Store Leader to join our team in an hourly position. You will supervise front end operations, coach crew, and ensure world‑class customer service to achieve performance goals.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a fast-paced, energetic retail environment. Flexibility for day/evening/weekend shifts is common.