Customer Experience Leader - Store Ops & WOW

Five Below; Niles (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Five Below in United States is seeking a Store Leader to drive frontline operations and deliver a WOW customer experience. You will oversee opening and closing, supervise crew, and ensure front-end merchandising meets brand standards.

The role emphasizes training and developing team members, coordinating with the store manager, and maintaining cleanliness and safety throughout the shift. A minimum of 2 years in management, strong communication, and the ability to multi-task are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead front-end operations and ensure brand standards for merchandising.
• Train and supervise crew; recruit and develop staff with store manager.
• Open and close procedures; maintain store cleanliness and readiness.
• Maintain front-end equipment and ensure fast, friendly checkout.
• Collaborate with store leadership on merchandising and stock recovery.
• Communicate with customers and coworkers effectively.
• Ensure safety and compliance with applicable laws.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Flexible schedule

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in United States is seeking a Store Leader to drive frontline operations and deliver a WOW customer experience. You will oversee opening and closing, supervise crew, and ensure front-end merchandising meets brand standards.

The role emphasizes training and developing team members, coordinating with the store manager, and maintaining cleanliness and safety throughout the shift. A minimum of 2 years in management, strong communication, and the ability to multi-task are essential.