World-Class Retail Store Experience Manager

Comcast Business; Rockford (IL); On-site; USD 50,000 - 84,000; Full time

Job summary

Comcast Business is seeking an in-store leader to deliver a best-in-class customer and employee experience, meeting sales goals and maintaining operational controls. You will hire, coach and evaluate staff, develop performance plans, and drive departmental budgets with strong attention to KPIs.

You will own merchandising, training compliance and coaching across the team, ensuring high standards in service, brand execution and store operations.

Qualifications

• Bachelor's degree or an equivalent combination of coursework and experience.
• 5–7 years of relevant work experience.
• Experience coaching and driving customer experience improvements.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with company expectations by recruiting and developing talent, focusing on development and accountability.
• Leverages NPS to monitor feedback and coach improvements in the in-store experience.
• Owns merchandising, brand, resets and training compliance in-store.
• Coaches and develops team members on positioning company products with customers.
• Manages in-store operations including inventory, cash handling and scheduling.
• Monitors customer feedback and performance data to improve store performance.
• Builds relationships with market, region and division stakeholders.
• Leads the retail experience of a well-visited location and drives best-in-class service.

Skills

Coaching

Customer Experience (CX)

Mobile Telephones

Store Experience

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast Business is seeking an in-store leader to deliver a best-in-class customer and employee experience, meeting sales goals and maintaining operational controls. You will hire, coach and evaluate staff, develop performance plans, and drive departmental budgets with strong attention to KPIs.

You will own merchandising, training compliance and coaching across the team, ensuring high standards in service, brand execution and store operations.