Retail Store Leader: Team Coaching & Customer Experience

Comcast (CC) of Willow Grove; Springfield (IL); On-site; USD 23,000 - 40,000; Full time

Job summary

Comcast is seeking a store leadership professional to run the retail sales team, deliver exceptional customer service, and meet sales objectives. The role manages store operations, merchandising standards, and optimizes inventory processes while coaching staff to perform at a high level.

You will collaborate with the Store Manager on staffing, scheduling, and resolving customer escalations. The position requires coaching, product knowledge, and a commitment to consistent attendance, including

Qualifications

• Bachelor's Degree or equivalent
• Extensive related professional experience considered

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver an exceptional customer experience.
• Maintaining visual merchandising standards and store demos.
• Coordinate staffing, scheduling, and resolve customer escalations with Store Manager.
• Improve store efficiency through inventory control and back-of-house organization.
• Lead inventory accuracy with regular cycle counts.
• Analyze performance data to identify sales trends and opportunities.
• Stay informed on products, services, and industry trends.

Skills

Coaching

Managing Sales Teams

Mobile Telephones

Retail Sales

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast is seeking a store leadership professional to run the retail sales team, deliver exceptional customer service, and meet sales objectives. The role manages store operations, merchandising standards, and optimizes inventory processes while coaching staff to perform at a high level.

You will collaborate with the Store Manager on staffing, scheduling, and resolving customer escalations. The position requires coaching, product knowledge, and a commitment to consistent attendance, including