Store Experience Leader — Sales, Ops & Coaching

Comcast Advertising; West Palm Beach, Northern (FL, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Comcast Advertising in West Palm Beach, FL is seeking a Store Manager to deliver best-in-class customer and employee experiences while driving sales. You will oversee the full in-store environment, hire and coach staff, manage budgets, and ensure compliance with company policies.

The role requires strong leadership, ability to optimize merchandising, inventory, and cash handling processes, and collaboration with market and regional teams.

Qualifications

• Bachelor's Degree preferred; Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• 5-7 Years of relevant work experience.
• Strong coaching and people management skills.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
• Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance.
• Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
• In-store owner for merchandising, brand, resets and all associated training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
• Responsible for appropriate staffing levels and efficient scheduling.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Reviews and analyzes operational and financial reports to improve operational performance and metrics.
• Builds collaborative relationships with market, region and division stakeholders.
• Follows and administers cash handling policies and procedures.
• Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
• May participate in retail test and pilot experiences related to product, store design and operational improvements.
• Typically manages a team of 8-12 direct reports.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills

Coaching

Customer Experience

Customer Satisfaction

People Management

Professional Integrity

Sales

Education

Bachelor's Degree

Job description

Comcast Advertising in West Palm Beach, FL is seeking a Store Manager to deliver best-in-class customer and employee experiences while driving sales. You will oversee the full in-store environment, hire and coach staff, manage budgets, and ensure compliance with company policies.

The role requires strong leadership, ability to optimize merchandising, inventory, and cash handling processes, and collaboration with market and regional teams.