Retail Store Manager: Create a World-Class Customer Experience

Comcast Corporation; Granger, Northern (IN, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Comcast Corporation in Granger, IN seeks an Xfinity Retail Store Manager to lead a store team and deliver a best-in-class customer experience while achieving sales and operational goals. You will hire, coach, and evaluate staff, drive merchandising, brand resets, and training compliance, and manage inventory, cash handling and scheduling.

The role requires 5-7 years of relevant experience and a Bachelor's degree or equivalent combination of coursework and experience; candidates with strong

Qualifications

• Bachelor's Degree preferred; Comcast may consider related coursework/experience.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture aligned with company expectations by selecting top talent and mentoring them daily with development, feedback, and coaching.
• Communicates business initiatives, performance standards and process/policy know‑how to drive high performance and compliance.
• Leverages the Net Promoter System (NPS) to monitor customer feedback and improve the in-store experience.
• In-store owner for merchandising, brand, resets, and all training compliance.
• Coaches and develops team members on product positioning with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management and other procedures.
• Responsible for staffing levels and scheduling to optimize operations.
• Reviews and analyzes operational/financial reports to improve performance and metrics.
• Builds relationships with market, region and division stakeholders.
• Follows cash handling policies and drives responsible financial controls.
• Leads the retail experience of a high-traffic location and participates in product/store design pilots as needed.
• Typically manages a team of 8-12 direct reports.
• Must be able to lift up to 25 pounds, stand and move around the store; requires regular attendance and willingness to work nights/weekends.

Skills

Coaching

Customer Experience

Sales

Store Experience

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast Corporation in Granger, IN seeks an Xfinity Retail Store Manager to lead a store team and deliver a best-in-class customer experience while achieving sales and operational goals. You will hire, coach, and evaluate staff, drive merchandising, brand resets, and training compliance, and manage inventory, cash handling and scheduling.

The role requires 5-7 years of relevant experience and a Bachelor's degree or equivalent combination of coursework and experience; candidates with strong