Retail Store Lead: CX & Team Coach

Comcast (CC) of Willow Grove; Santa Cruz (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Commission plans

Performance bonus

Best-in-class Benefits

Job summary

Comcast seeks a leader to drive the retail sales team, delivering exceptional customer service and achieving sales objectives. The role oversees store operations, merchandising standards, and inventory processes while coaching staff to sustain high performance.

Responsibilities include onboarding, scheduling collaboration with the Store Manager, and advancing in-store efficiency through cycle counts and data-driven improvements.

Qualifications

• Bachelor's degree preferred; related coursework or experience may be considered.
• Experience coaching retail staff to meet targets and service metrics.
• Strong understanding of visual merchandising and inventory processes.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver exceptional customer experience.
• Maintain visual merchandising and store presentation and product demos.
• Coordinate staffing, scheduling, and resolve customer escalations with Store Manager.
• Improve store efficiency with inventory control and back-of-house organization.
• Lead regular cycle counts and inventory accuracy efforts.
• Analyze performance data to identify sales trends and process improvements.
• Provide expert product knowledge and stay current with industry trends.
• Demonstrate punctual attendance and flexibility for nights/weekends/overtime.
• Adhere to company Operating Principles and drive customer-focused outcomes.

Skills

Change Management

Coaching

Customer Experience

Problem Solving

Results-Oriented

Education

Bachelor's Degree

Job description

Comcast seeks a leader to drive the retail sales team, delivering exceptional customer service and achieving sales objectives. The role oversees store operations, merchandising standards, and inventory processes while coaching staff to sustain high performance.

Responsibilities include onboarding, scheduling collaboration with the Store Manager, and advancing in-store efficiency through cycle counts and data-driven improvements.