Retail Store Lead - Customer Experience & Sales

Comcast; Rockford (IL); On-site; USD 50,000 - 84,000; Full time

Benefits offered by this job

Best-in-class Benefits

Commission opportunities

Job summary

Comcast in Illinois seeks an in-store leader to deliver a best-in-class customer and employee experience while achieving sales targets and managing operations for a busy retail location.

The role emphasizes coaching, merchandising, scheduling, and cost controls, with a focus on customer satisfaction and team development. You will lead a team of 8-12 and support store-wide initiatives, including training and process improvements.

Qualifications

• Bachelor's degree required; equivalent professional experience considered.
• 5-7 years of relevant work experience in retail management.
• Strong leadership and customer service skills.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with company expectations by selecting talent and inspiring daily development, coaching and accountability.
• Communicates business initiatives, performance standards and process know-how to drive high performance and compliance.
• In-store owner for merchandising, brand, resets and training compliance.
• Coaches and develops team members on positioning company products with customers.
• Manages in-store operations including inventory, cash handling and scheduling.
• Leverages tools to monitor feedback and improve the store experience.
• Reviews financial reports to improve operational performance and metrics.
• Builds relationships with market, region and division stakeholders.

Skills

Customer Experience

Coaching

Store Experience

Mobile Telephones

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast in Illinois seeks an in-store leader to deliver a best-in-class customer and employee experience while achieving sales targets and managing operations for a busy retail location.

The role emphasizes coaching, merchandising, scheduling, and cost controls, with a focus on customer satisfaction and team development. You will lead a team of 8-12 and support store-wide initiatives, including training and process improvements.