Retail Store Manager — Elevate CX & Sales Leadership

Comcast; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Comcast in West Palm Beach is seeking an in-store leader to drive exceptional customer and employee experiences while meeting financial targets. You will hire, coach and evaluate staff, manage departmental budgets, and ensure operational controls across merchandising, inventory, and scheduling.

You will use customer feedback tools, mentor a team of 8–12 direct reports, and partner with market and regional leaders to sustain a best-in-class store environment.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• 5-7 years of relevant leadership and store operations experience.
• Strong customer service, communication and coaching skills.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Leads staffing, coaching, training, and development to drive performance and customer service.
• Leverages NPS to monitor feedback and improve in-store experience.
• Oversees merchandising, brand, resets and training compliance.
• Manages in-store operations, inventory, cash handling and scheduling.
• Typically manages a team of 8-12 direct reports.
• Ensures attendance, schedule adherence and safety obligations.

Skills

Customer Experience

Coaching

Sales

People Management

Customer Satisfaction

Professional Integrity

Education

Bachelor's Degree

Job description

Comcast in West Palm Beach is seeking an in-store leader to drive exceptional customer and employee experiences while meeting financial targets. You will hire, coach and evaluate staff, manage departmental budgets, and ensure operational controls across merchandising, inventory, and scheduling.

You will use customer feedback tools, mentor a team of 8–12 direct reports, and partner with market and regional leaders to sustain a best-in-class store environment.