Workshop Floor Leader: Guest Experience & Team Growth

Build-A-Bear Workshop, Inc; Wellington (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Build-A-Bear Workshop, Inc. is seeking an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and execution of sales and marketing strategies. The role emphasizes leading shifts, driving sales, maintaining brand standards, inventory control, and a positive, engaging environment for guests and associates. This position requires strong leadership, scheduling, and compliance with company policies.

Qualifications

• 2 years of store management experience in a customer-centric business.
• High school diploma or equivalent.
• Basic understanding in POS, scheduling, HRIS, time and attendance.

Responsibilities

• Assist the Chief Workshop Manager in daily assignments and directing work.
• Participate in hiring decisions and staff advancement discussions.
• Lead and motivate the team during shifts, enforce policies, and manage store safety and conduct.
• Drive sales by coaching staff and delivering an Experience First guest experience.
• Ensure merchandising displays meet brand standards and create inviting spaces.
• Oversee inventory processes including receiving, stocking, and counts.
• Develop a high-performing team that delivers exceptional guest experiences.

Skills

Store management

Leadership

Customer service

Education

High school diploma

Associate's degree in business

Tools

POS systems

HRIS

Scheduling software

Job description

Build-A-Bear Workshop, Inc. is seeking an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and execution of sales and marketing strategies. The role emphasizes leading shifts, driving sales, maintaining brand standards, inventory control, and a positive, engaging environment for guests and associates. This position requires strong leadership, scheduling, and compliance with company policies.