Workshop Floor Leader - Guest Experience & Team Coach

Build-A-Bear Workshop, Inc.; San Antonio (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Build-A-Bear Workshop, Inc. in The Shops at La Cantera, San Antonio, TX is seeking a Full-Time Assistant Manager who will support the store manager in day-to-day operations, guest service excellence, staff scheduling, and execution of sales and marketing initiatives.

You will lead by example on the shop floor, coach Bear Builders, manage inventory, and ensure visual standards while upholding policies. This role offers growth opportunities in a dynamic retail environment.

Qualifications

• 2+ years of store management experience in specialty retail.
• High school diploma required.
• Basic understanding of POS, scheduling, and time/attendance systems.

Responsibilities

• Assist the Chief Workshop Manager in daily assignments and scheduling.
• Lead shifts, coach staff, and enforce policies.
• Drive sales by creating a strong Guest experience and upholding Experience First culture.
• Oversee inventory, merchandising, and loss prevention basics.
• Support hiring decisions and staff development.

Skills

Store management

Customer-centric

POS systems

Scheduling

HRIS basics

Team leadership

Education

High school diploma

Associate's degree (preferred)

Tools

POS systems

HRIS

Scheduling software

Job description

Build-A-Bear Workshop, Inc. in The Shops at La Cantera, San Antonio, TX is seeking a Full-Time Assistant Manager who will support the store manager in day-to-day operations, guest service excellence, staff scheduling, and execution of sales and marketing initiatives.

You will lead by example on the shop floor, coach Bear Builders, manage inventory, and ensure visual standards while upholding policies. This role offers growth opportunities in a dynamic retail environment.