Workshop Floor Leader: Experience-First Guest Service

Build-A-Bear Workshop; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Build-A-Bear Workshop in Houston, TX is seeking an Assistant Workshop Manager to support the store manager in retail operations and Guest experience.

You will coach Bear Builders, manage scheduling, assist in hiring decisions, and help drive sales while upholding brand standards and safety policies.

This role emphasizes leadership, team development, and delivering an Experience First culture across the workshop.

Qualifications

• 2+ years of store management experience in retail.
• High school diploma is required.
• Basic understanding of POS, HRIS, and scheduling tech.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and staffing.
• Lead shifts and ensure policy compliance.
• Drive sales and guest experience through Experience First culture.
• Oversee inventory and merchandising compliance.
• Support training and development of associates.

Skills

Staff management

Guest service

Leadership

Communication

Training

Education

High school diploma

Tools

POS systems

HRIS

Scheduling software

Job description

Build-A-Bear Workshop in Houston, TX is seeking an Assistant Workshop Manager to support the store manager in retail operations and Guest experience.

You will coach Bear Builders, manage scheduling, assist in hiring decisions, and help drive sales while upholding brand standards and safety policies.

This role emphasizes leadership, team development, and delivering an Experience First culture across the workshop.