Workplace Experience Supervisor: Lead, Service Excellence

CBRE, Inc.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

CBRE, Inc. in New York is seeking a Workplace Experience Supervisor to oversee the delivery of workplace experience services and lead a team delivering world-class customer service to clients and visitors of a designated building.

You will coordinate daily activities, manage costs and invoices, and maintain databases and tools used in service delivery. The role emphasizes safety, vendor negotiations, and continuous improvement to meet objectives.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Job description

CBRE, Inc. in New York is seeking a Workplace Experience Supervisor to oversee the delivery of workplace experience services and lead a team delivering world-class customer service to clients and visitors of a designated building.

You will coordinate daily activities, manage costs and invoices, and maintain databases and tools used in service delivery. The role emphasizes safety, vendor negotiations, and continuous improvement to meet objectives.