Workplace Experience Supervisor - Guest Services & Operations

CBRE Group, Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor responsible for guiding a team that delivers workplace experience services to clients and building visitors. You will coordinate daily activities, assign tasks, and ensure adherence to brand standards and safety guidelines.

You’ll manage costs, review invoices, and develop vendor partnerships to support cost-saving initiatives while delivering a world-class orientation for new staff and maintaining high service levels for clients.

Responsibilities

• Coordinate and manage the team's daily activities: establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities; review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials and ensure alignment with brand guidelines; maintain databases and digital tools for service delivery.
• Develop vendor partnerships to support cost-saving initiatives; assist with contract service negotiations; verify insurance and contract documents.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Supervisor responsible for guiding a team that delivers workplace experience services to clients and building visitors. You will coordinate daily activities, assign tasks, and ensure adherence to brand standards and safety guidelines.

You’ll manage costs, review invoices, and develop vendor partnerships to support cost-saving initiatives while delivering a world-class orientation for new staff and maintaining high service levels for clients.