Workplace Experience Lead — Customer Service & Operations

CBRE Group, Inc.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in San Francisco to oversee a team delivering workplace experience services in a designated building. You will ensure world-class service to clients and visitors, coordinate daily activities, manage vendor relationships, and uphold safety and brand standards.

The role emphasizes leadership, client relations, and operational excellence within CBRE’s Workplace Experience function, with a focus on cost control and continuous improvement.

Qualifications

• Experience supervising and coordinating a team.
• Strong customer service and client-facing skills.
• Knowledge of cost control, invoices, and vendor management.
• Familiarity with safety standards and business continuity planning.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and task assignments.
• Review invoices and maintain cost records for workplace activities.
• Respond to client requests and complaints about experience services.
• Develop vendor partnerships and assist with contract negotiations.
• Deliver orientation for new employees and establish safety practices.
• Lead by example to ensure objectives are met and brand standards are preserved.
• Support business continuity planning and cross-functional collaboration.

Skills

Team supervision

Customer service

Vendor management

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in San Francisco to oversee a team delivering workplace experience services in a designated building. You will ensure world-class service to clients and visitors, coordinate daily activities, manage vendor relationships, and uphold safety and brand standards.

The role emphasizes leadership, client relations, and operational excellence within CBRE’s Workplace Experience function, with a focus on cost control and continuous improvement.