Senior Workplace Experience Lead

CBRE HV; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

CBRE seeks a Workplace Experience Supervisor to oversee a team delivering workplace services at a designated building in New York, coordinating daily activities and cost records while maintaining brand standards and safety.

You will manage vendor partnerships, negotiate contracts, and provide world-class service to clients and visitors. Leadership, problem solving, and alignment with CBRE values are essential.

Qualifications

• Requires High School Diploma or GED with 5+ years of job-related experience.
• Ability to explain complex concepts.
• Expert knowledge of Microsoft Office products.
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Skills

Supervisory experience

Customer service

Microsoft Office

Cost management

Vendor management

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

CBRE seeks a Workplace Experience Supervisor to oversee a team delivering workplace services at a designated building in New York, coordinating daily activities and cost records while maintaining brand standards and safety.

You will manage vendor partnerships, negotiate contracts, and provide world-class service to clients and visitors. Leadership, problem solving, and alignment with CBRE values are essential.