Workplace Experience Lead - Elevate Client Service

CBRE HV; San Francisco (CA); On-site; USD 98,000 - 112,000; Full time

Job summary

CBRE HV in San Francisco is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services across a designated building. You will supervise staff, coordinate daily activities, manage tasks, and ensure world-class customer service for clients and visitors.

The role emphasizes safety, cost control, vendor management, and alignment with CBRE RISE values. You will lead by example, implement new techniques, and drive continuous improvement while maintaining brand

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products.
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world‑class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.

Skills

Shift leadership experience

People supervision

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

CBRE HV in San Francisco is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services across a designated building. You will supervise staff, coordinate daily activities, manage tasks, and ensure world-class customer service for clients and visitors.

The role emphasizes safety, cost control, vendor management, and alignment with CBRE RISE values. You will lead by example, implement new techniques, and drive continuous improvement while maintaining brand