Workplace Experience & Events Manager

CBRE Group, Inc.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in New York seeks a Workplace Experience Manager to supervise a team delivering concierge, reception, meeting and event services, and administrative duties within a designated building.

You will lead staff, coordinate daily activities, manage client relationships, and drive continuous improvements while ensuring safety standards and vendor coordination across programs.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• People management & leadership experience is preferred, including recruitment, training, development, mentoring, and appraising.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products, including Word, Excel and Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed accurately.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
• Provide an events management service that includes the coordination of a range of events, ensuring the target audience is engaged and the message of the event is communicated properly.
• Research and prepare site proposals based upon meeting requirements, as well as coordinate with Landlord and required facilities related third parties to support events.
• Participate in event follow-up, including preparation and distribution of post-event surveys, tracking of expenses for final budgets, and appropriate archiving of event and meeting-related materials.
• Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
• Train and coach, the Associate, Corporate Events and Freelance staff to ensure that all internal and external programs and related materials present the brand consistently and follow the Client’s graphic standards, as well as serve as a consultantand mentor to administrative assistants who have event planning responsibility.

Skills

People management

Staff supervision

Recruitment

Training and development

Mentoring

Microsoft Office

Organizational skills

Education

Bachelor's degree preferred

Tools

Word

Excel

Outlook

Job description

CBRE Group, Inc. in New York seeks a Workplace Experience Manager to supervise a team delivering concierge, reception, meeting and event services, and administrative duties within a designated building.

You will lead staff, coordinate daily activities, manage client relationships, and drive continuous improvements while ensuring safety standards and vendor coordination across programs.