Workplace Experience Supervisor

CBRE Group, Inc.; San Francisco (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in San Francisco to oversee a team delivering workplace experience services in a designated building. You will ensure world-class service to clients and visitors, coordinate daily activities, manage vendor relationships, and uphold safety and brand standards.

The role emphasizes leadership, client relations, and operational excellence within CBRE’s Workplace Experience function, with a focus on cost control and continuous improvement.

Formación

• Experience supervising and coordinating a team.
• Strong customer service and client-facing skills.
• Knowledge of cost control, invoices, and vendor management.
• Familiarity with safety standards and business continuity planning.

Responsabilidades

• Coordinate and manage the team's daily activities, schedules, and task assignments.
• Review invoices and maintain cost records for workplace activities.
• Respond to client requests and complaints about experience services.
• Develop vendor partnerships and assist with contract negotiations.
• Deliver orientation for new employees and establish safety practices.
• Lead by example to ensure objectives are met and brand standards are preserved.
• Support business continuity planning and cross-functional collaboration.

Conocimientos

Team supervision

Customer service

Vendor management

Educación

Bachelor's degree in related field

Herramientas

CRM systems

Descripción del empleo

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.