Workplace Experience Specialist

Jones Lang LaSalle Incorporated; Webster (TX); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Ambassador in Webster, TX to enhance client environments and deliver hospitality-driven service. You’ll greet guests, manage front desk operations, and act as a trusted liaison across teams.

The role emphasizes proactive communication, problem solving, and leveraging AI tools to improve operations and guest experiences in a fast-paced workplace setting.

Qualifications

• 2-3 years in hospitality or similar client-facing service delivery roles
• Proficiency with Windows-based Office software and ability to learn AI tools
• Strong interpersonal and written communication skills with diverse stakeholders
• Vendor management experience coordinating with service partners for seamless delivery
• Ability to stay composed and discreet under pressure in a fast-paced environment

Responsibilities

• Welcome guests and employees at reception for a minimum of two hours daily with warm, professional greetings and badge/orientation tasks
• Conduct floor walkthroughs to assess workspace conditions and ensure brand standards; identify service gaps
• Serve as the primary contact for client inquiries, troubleshooting issues and responding within one business day
• Perform routine service delivery assessments to monitor SLAs and collaborate with facilities management for excellence
• Organize client engagement events by coordinating with stakeholders to ensure flawless execution and proactive communication

Skills

Hospitality management

Customer service

Communication

Vendor management

Microsoft Office

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated seeks a Workplace Experience Ambassador in Webster, TX to enhance client environments and deliver hospitality-driven service. You’ll greet guests, manage front desk operations, and act as a trusted liaison across teams.

The role emphasizes proactive communication, problem solving, and leveraging AI tools to improve operations and guest experiences in a fast-paced workplace setting.