Guest Experience Lead — Front Desk & Admin

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

401(k) plan with matching company-

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Ambassador to deliver hospitality and administrative support, manage sign-in, badge issuance, and executive calendars, and coordinate meeting logistics across global teams. This role blends professional presence with operational precision in a dynamic Chicago workplace.

You will handle expense reports, travel arrangements, and cross-team collaboration while maintaining confidentiality and service excellence.

Qualifications

• Minimum 3 years of reception, hospitality, or administrative support experience.
• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Exceptional customer service skills and a professional, business-savvy presence.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Flexibility to work outside normal hours when required, with a self-motivated, proactive approach.
• Strong interpersonal and communication skills, with a collaborative, team-oriented mindset.

Responsibilities

• Greet visitors warmly, manage sign-in and badge issuance, and notify hosts of guest arrivals while maintaining the lobby and reception area to brand standards.
• Execute end-to-end badge and access management, including daily audits, landlord access cards, and liaising with Security on access changes.
• Coordinate meeting room bookings, troubleshoot facility and alarm issues, and create work orders for custodial, maintenance, or safety concerns.
• Provide administrative support to geographically dispersed teams and executive leadership, including calendar management across global time zones.
• Manage expense reports, corporate card reconciliation, and travel arrangements, and prepare correspondence, presentations, and documents.
• Proactively anticipate workplace needs, identify solutions, and elevate potential risks appropriately.
• Coordinate across teams for meetings, events, and backfill coverage, taking on ad hoc assignments as needed.

Skills

Reception experience

MS Office proficiency

Organizational skills

Customer service

Confidentiality

Flexibility

Communication & teamwork

Education

Bachelor's degree in business administration

Tools

MS Office Suite

Job description

Jones Lang LaSalle Incorporated seeks a Workplace Experience Ambassador to deliver hospitality and administrative support, manage sign-in, badge issuance, and executive calendars, and coordinate meeting logistics across global teams. This role blends professional presence with operational precision in a dynamic Chicago workplace.

You will handle expense reports, travel arrangements, and cross-team collaboration while maintaining confidentiality and service excellence.