Regional Workplace Experience Leader

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Jones Lang LaSalle Incorporated in New York, NY, is seeking a Regional Workplace Experience Manager to lead the on‑the‑ground delivery of client workplace experience across the region. You will manage a team of Community Managers, Ambassadors, and Experience staff, ensuring alignment with JLL’s standards and regional priorities.

You will partner with Facilities, Real Estate, Security, and vendor teams to program calendars, events, and space activations, monitor performance, and coach staff

Qualifications

• 7+ years of experience in workplace experience, hospitality, or community management.
• At least 3 years in a people leadership role.
• Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications.
• Experience managing multi-site teams across a region.
• Bachelor’s degree preferred.
• Proficiency in experience management platforms and reporting tools.

Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of JLL’s experience standards across all sites in the region.
• Build and maintain relationships with Client regional real estate and people stakeholders.
• Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars and activations.
• Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence.
• Manage regional budget and resource deployment in partnership with senior leadership.
• Partner with Senior and Regional Facilities Managers to align workplace programming with facilities projects and business priorities.

Skills

Workplace experience

Leadership

Cross-functional partner

Event programming

Hospitality

Stakeholder management

Education

Bachelor's degree

Tools

Experience management platforms

Job description

Jones Lang LaSalle Incorporated in New York, NY, is seeking a Regional Workplace Experience Manager to lead the on‑the‑ground delivery of client workplace experience across the region. You will manage a team of Community Managers, Ambassadors, and Experience staff, ensuring alignment with JLL’s standards and regional priorities.

You will partner with Facilities, Real Estate, Security, and vendor teams to program calendars, events, and space activations, monitor performance, and coach staff