24/7 Workplace Experience Leader

Jones Lang LaSalle Incorporated; Dallas (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & VisionCare

Paid parental leave

Paid Time Off and Holidays

Daily Pay - early wage access

Job summary

Jones Lang LaSalle (JLL) seeks a Workplace Experience Manager / Office Concierge for an on-site role in Richardson, TX. You will be the single accountable voice for 24/7 center operations, leading service delivery, and managing teams and vendors in a high‑demand call center facility.

You will own operating plans, service standards, and escalation processes while ensuring compliance and safety, with focus on guest experience and client satisfaction.

Qualifications

• High School diploma or equivalent required.
• 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site.
• Demonstrated P&L or budget ownership with delegated spend authority.
• Experience managing subcontractors including sourcing, score carding and corrective action.
• Experience in 24/7 or multi-shift operations.
• Working knowledge of lease structures and landlord obligations.
• Fluency in operational data: dashboard to root cause to recommendation independently.
• Exceptional customer service and professional communication at all levels.
• Proficiency in MS Office Suite, CMMS and space management platforms.

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services.
• Own site operating plan, service standards and escalation matrix; updates the playbook as the operation evolves.
• Lead JLL and subcontracted teams: manage rosters, coverage, performance and development.
• Design 24/7 coverage model and close gaps before they impact service.
• Set and audit shift handover standards for seamless continuity.
• Resolve operational bottlenecks and workplace conflicts with minimal guidance from upper management.

Skills

Leadership experience

Facilities management

Budget ownership

Vendor management

MS Office & CMMS

Data-driven decision making

Education

High School diploma or equivalent

Bachelor's Degree in related area

Job description

Jones Lang LaSalle (JLL) seeks a Workplace Experience Manager / Office Concierge for an on-site role in Richardson, TX. You will be the single accountable voice for 24/7 center operations, leading service delivery, and managing teams and vendors in a high‑demand call center facility.

You will own operating plans, service standards, and escalation processes while ensuring compliance and safety, with focus on guest experience and client satisfaction.