Guest Experience Ambassador

Jones Lang LaSalle Incorporated; San Jose (CA); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Company Holidays

Job summary

Jones Lang LaSalle Incorporated in San Jose, CA is seeking a Lobby Ambassador to warmly welcome guests and support daily office operations on site. You will be the face of the workplace, coordinating with facilities and guiding visitors to ensure a smooth experience.

The role emphasizes strong communication, a customer-service mindset, and proficiency with Microsoft Office. Prior hospitality or workplace services experience is preferred.

Qualifications

• HS diploma or GED required.
• 2–3 years of customer service or hospitality-related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with passion for creating exceptional guest experiences.
• Proficiency with Microsoft Office (Teams, Excel, PowerPoint, Word, Outlook).
• Flexibility and positive attitude when managing changing priorities.
• Preferred: experience in corporate hospitality or workplace services.
• Knowledge of local area attractions, dining, and entertainment options.
• Background in event coordination or meeting support services.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace.
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences.
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments.
• Act as central point of contact for campus information, wayfinding, and activity coordination.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated in San Jose, CA is seeking a Lobby Ambassador to warmly welcome guests and support daily office operations on site. You will be the face of the workplace, coordinating with facilities and guiding visitors to ensure a smooth experience.

The role emphasizes strong communication, a customer-service mindset, and proficiency with Microsoft Office. Prior hospitality or workplace services experience is preferred.