National Workplace Experience Leader

SPS; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

SPS is seeking a highly polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account spanning multiple locations in New York City. This senior role emphasizes a premium client-facing environment, hospitality, facilities coordination and cross-site leadership.

The ideal candidate brings a strong background in workplace experience, hospitality, facilities or related premium client services and can lead consistently across

Qualifications

• Experience leading enterprise-level workplace experience and operations across multiple sites.
• Strong background in hospitality, facilities, concierge services or premium client environments.
• Ability to lead and adapt to different site needs while maintaining a consistent service standard.

Responsibilities

• Lead multi-site workplace operations and service delivery across locations.
• Establish and uphold workplace standards, SOPs and client experience.
• Oversee reception, hospitality, events, mail services and vendor activities.
• Build strong client relationships and serve as on-site client contact.
• Recruit, coach and develop a high-performing workplace services team.
• Monitor KPIs and drive continuous improvement across locations.
• Coordinate with vendors, landlords and facilities partners to maintain operations.

Skills

Client management

Multi-site leadership

Hospitality & service

Operations leadership

Staff coaching & development

Tools

Facility management software

Job description

SPS is seeking a highly polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account spanning multiple locations in New York City. This senior role emphasizes a premium client-facing environment, hospitality, facilities coordination and cross-site leadership.

The ideal candidate brings a strong background in workplace experience, hospitality, facilities or related premium client services and can lead consistently across