Workplace Concierge & Guest Experience Lead

CBRE Group, Inc.; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You will be the first point of contact, greet guests, issue passes, and escort visitors while following security protocols.

This role supports the Workplace Experience team with meeting coordination, office supply management, and vendor coordination, creating a welcoming, efficient environment and upholding CBRE's standards.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Understanding of standard work routines and procedures.
• Intermediate problem-solving skills without supervision.
• Clear, concise communication within teams.
• Advanced knowledge of Word, Excel, Outlook.

Responsibilities

• Greet visitors and issue passes while following security protocols.
• Answer phones professionally and respond to inquiries.
• Coordinate events, dining, and business activities.
• Coordinate janitorial or maintenance requests and address issues with vendors.
• Escalate inquiries or complaints from employees and guests.
• Support the team with office supplies, meetings, and equipment care.
• Create client materials following brand guidelines.
• Follow property security and emergency procedures to ensure safety.
• Identify and resolve typical/work-area issues without supervision.
• Evaluate solutions from established options.

Skills

Customer service

Problem-solving

Communication

Word, Excel, Outlook

Organizational skills

Education

High School Diploma or GED

Tools

MS Office

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You will be the first point of contact, greet guests, issue passes, and escort visitors while following security protocols.

This role supports the Workplace Experience team with meeting coordination, office supply management, and vendor coordination, creating a welcoming, efficient environment and upholding CBRE's standards.