Workplace Experience Lead - Guest & Event

CBRE Group, Inc.; San Francisco (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

CBRE Group, Inc. in San Francisco is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building.

You will greet visitors, issue passes, answer calls, and coordinate events and workplace services. The role emphasizes security procedures, vendor coordination, and office operations, requiring strong communication and organizational skills and proficiency with MS Office tools.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Customer service

Microsoft Office

Communication

Organization

Education

High School Diploma or GED

Tools

MS Office

Job description

CBRE Group, Inc. in San Francisco is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building.

You will greet visitors, issue passes, answer calls, and coordinate events and workplace services. The role emphasizes security procedures, vendor coordination, and office operations, requiring strong communication and organizational skills and proficiency with MS Office tools.