Guest Experience Lead – Workplace Concierge

CBRE HV; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

CBRE HV in San Francisco, CA, is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors in a designated building. You will welcome guests, issue passes, and ensure security protocols are followed.

The role focuses on day-to-day hospitality, event support, and coordination of services to create a positive workplace experience. Join a team dedicated to excellence and smooth operations.

Qualifications

• 3–4 years of front desk, concierge, or hospitality experience.
• Open and flexible work schedules.
• Ability to interpret instructions and present to large groups.
• Friendly, warm demeanor with empathy.
• Attention to detail and strong verbal/written skills.
• Ability to lift up to 40 lbs and mobility requirements.

Responsibilities

• First point of contact for all entering the facility and issue visitor and parking passes.
• Answer phones professionally and support presentations to groups.
• Arrange recreational, dining, and business activities on request.
• Coordinate janitorial/maintenance and workplace services tasks.
• Address inquiries with professional customer service-driven solutions.
• Organize and manage on-site events, including setup and teardown.
• Follow security and emergency procedures and coordinate with staff.
• Liaise with vendors supplying services or goods to the workplace.
• Explain complex information clearly and follow manager directions.

Skills

Front desk experience

Customer service

Communication

Event coordination

Team player

Education

HS Diploma or GED or equivalent experience

Tools

Google Docs

Slack

Jira

Job description

CBRE HV in San Francisco, CA, is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors in a designated building. You will welcome guests, issue passes, and ensure security protocols are followed.

The role focuses on day-to-day hospitality, event support, and coordination of services to create a positive workplace experience. Join a team dedicated to excellence and smooth operations.