Guest Experience Lead — Workplace Concierge

CBRE Group, Inc.; Cambridge (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in Cambridge, MA is seeking a Sr. Coordinator for Workplace Experience to deliver world-class customer service to employees and visitors.

You will greet entrants, issue passes, coordinate activities, manage work orders, escalate issues, and support the team with supplies and meeting coordination. This role emphasizes proactive problem solving, adherence to security procedures, and brand-guided client materials creation, contributing to a safe, welcoming, and efficient building

Responsibilities

• First point of contact for entrants; greet, issue visitor and parking passes, follow security protocols, escort visitors.
• Answer the telephone professionally.
• Coordinate and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; address vendor/staff issues.
• Escalate employee, guest, and coworker inquiries or complaints.
• Provide team support including officeSupply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property security and emergency procedures; ensure building safety.
• Identify and solve typical/atypical problems in own area without supervision.
• Evaluate and select solutions from established options.
• Impact the team through quality of services or information provided.
• Follow standardized procedures with regular but moderate supervision.

Job description

CBRE Group, Inc. in Cambridge, MA is seeking a Sr. Coordinator for Workplace Experience to deliver world-class customer service to employees and visitors.

You will greet entrants, issue passes, coordinate activities, manage work orders, escalate issues, and support the team with supplies and meeting coordination. This role emphasizes proactive problem solving, adherence to security procedures, and brand-guided client materials creation, contributing to a safe, welcoming, and efficient building