Guest & Workplace Experience Coordinator

CBRE Group, Inc.; Boston (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

CBRE Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees and guests of a designated building in the United States. The role is part of the Workplace Experience function, focusing on client and visitor service within a facilities environment.

The position involves greeting entrants, issuing passes, answering calls, coordinating activities, managing maintenance requests, and organizing on-site events while following security

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Communication

Organizational

Curiosity

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees and guests of a designated building in the United States. The role is part of the Workplace Experience function, focusing on client and visitor service within a facilities environment.

The position involves greeting entrants, issuing passes, answering calls, coordinating activities, managing maintenance requests, and organizing on-site events while following security