Workflow & Office Services Coordinator

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) with company match

Life insurance

Tuition assistance

Job summary

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in Washington, DC. You will coordinate team workflow, prioritize jobs, and ensure high-quality client service in reprographics and mail support, both physical and digital.

The role requires 3+ years of office services experience, strong MS Office skills, and solid communication abilities. You will train new staff and monitor performance, contributing to a professional, efficient work environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years' experience in office services, preferably in a legal, banking or large corporate environment.
• Experience directing workflow to meet tight deadlines.
• Proficient with Microsoft Office applications.
• Familiarity with mail, reprographics, or other administrative support services.
• Strong customer service, verbal and written communication skills.
• Attention to detail and accuracy.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or high-volume jobs and complex requests.
• Ensure the team provides outstanding service and maintains client relationships.
• Elevate operational problems to Supervisor or Manager when needed.
• Produce required reports on schedule.
• Provide job intake services per manager guidance.
• Read and interpret all incoming requests (emails, calls, forms).
• Communicate with manager and client about deadlines and issues.
• Conduct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion and adherence to procedures.
• Train new employees on policies and procedures.
• Maintain logs and reporting documentation.

Skills

Office services experience

Workflow management

Customer service

Attention to detail

Problem solving

Independent decision making

Multitasking in fast-paced environment

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Mail system

Job description

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in Washington, DC. You will coordinate team workflow, prioritize jobs, and ensure high-quality client service in reprographics and mail support, both physical and digital.

The role requires 3+ years of office services experience, strong MS Office skills, and solid communication abilities. You will train new staff and monitor performance, contributing to a professional, efficient work environment.