Office Services & Mailroom Specialist

RR Donnelley; Dallas (TX); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RR Donnelley is seeking an Office Services Associate to support daily back office services for our clients, including reprographics and mail in both physical and digital environments. The schedule is Monday through Friday, 8:00am to 5:00pm, with potential to commute to different worksites.

The role emphasizes meeting deadlines, accurate job tickets, basic equipment troubleshooting, and professional communication with supervisors and clients.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Deadline driven

Problem solving

Lifting 50 lbs

Multitasking

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics devices

Digital mail systems

Job description

RR Donnelley is seeking an Office Services Associate to support daily back office services for our clients, including reprographics and mail in both physical and digital environments. The schedule is Monday through Friday, 8:00am to 5:00pm, with potential to commute to different worksites.

The role emphasizes meeting deadlines, accurate job tickets, basic equipment troubleshooting, and professional communication with supervisors and clients.