Workflow Coordinator - Office Services & Reprographics

RR Donnelley; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

RR Donnelley is seeking a Workflow Coordinator for Office Services to coordinate reprographics and mail workflow and support back-office services. You will manage job intake, delegate tasks, and ensure timely, high-quality client service across physical and digital environments.

The role requires at least a high school diploma and 3 years’ experience in office services, with strong communication and problem-solving abilities.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years’ experience in office services or similar environment.
• Intermediate computer skills, typically using Microsoft Office.
• Familiar with reprographics, mail and other admin support services.
• Excellent written and verbal communication with clients and teammates.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs and high-volume requests.
• Ensure the team provides outstanding service and maintains client relationships.
• Elevate operational issues to Supervisor or Manager as needed.
• Produce required reports on schedule and manage job intake.
• Read, interpret and respond to requests through multiple channels.

Skills

Workflow coordination

Customer service

Microsoft Office

Communication skills

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley is seeking a Workflow Coordinator for Office Services to coordinate reprographics and mail workflow and support back-office services. You will manage job intake, delegate tasks, and ensure timely, high-quality client service across physical and digital environments.

The role requires at least a high school diploma and 3 years’ experience in office services, with strong communication and problem-solving abilities.