Workflow Lead — Office Services & Reprographics

RRD; Boston (MA); On-site; USD 58,942,000 - 82,237,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating reprographics and mail services in physical and digital environments. You will support back-office tasks, ticketing, and staff allocation while maintaining high-quality client interactions.

The role requires at least 3 years in office services, strong Microsoft Office skills, and the ability to elevate issues to supervisors.

Qualifications

• Requires high school diploma or equivalent.
• At least 3 years experience in office services in a corporate environment.
• Good command of Microsoft Office and general IT skills.

Responsibilities

• Coordinate workflow within the team and delegate tasks.
• Assist with large or high-volume jobs to meet deadlines.
• Maintain strong client relationships through outstanding service.
• Elevate operational issues to supervisor promptly.
• Produce required reports on schedule.
• Manage job intake as prescribed by manager.
• Read and interpret all requests via emails, calls, or forms.
• Communicate with manager and client on deadlines and issues.
• Conduct quality assurance to ensure efficient workflow and client satisfaction.

Skills

Microsoft Office

Customer service

Team coordination

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail handling

Job description

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating reprographics and mail services in physical and digital environments. You will support back-office tasks, ticketing, and staff allocation while maintaining high-quality client interactions.

The role requires at least 3 years in office services, strong Microsoft Office skills, and the ability to elevate issues to supervisors.