Office Services Specialist: Reprographics & Mail

RR Donnelley; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Tuition assistance

Job summary

RR Donnelley is seeking an Office Services Associate in Washington, DC. Schedule is Monday to Friday, 8:00am–5:00pm, with responsibilities including reprographics, mail and intake support for multiple Williams Lea service lines.

The role requires high school diploma, at least 1 year in office services, and strong customer service, communication, and organizational skills. You will lift up to 50 lbs and work in a fast-paced, team environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferred in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and when to elevate issues.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Written & verbal communication

Teamwork

Problem solving

Meet deadlines

Attention to detail

Lifting 50 lbs

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RR Donnelley is seeking an Office Services Associate in Washington, DC. Schedule is Monday to Friday, 8:00am–5:00pm, with responsibilities including reprographics, mail and intake support for multiple Williams Lea service lines.

The role requires high school diploma, at least 1 year in office services, and strong customer service, communication, and organizational skills. You will lift up to 50 lbs and work in a fast-paced, team environment.