Workflow Lead: Office Services & Reprographics

RR Donnelley; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Job summary

RR Donnelley is seeking a Workflow Coordinator for Office Services to coordinate reprographics, mail services, and general office requests, ensuring top-tier client service and efficient operations. You will support multiple service lines, manage intake requests, and help assign tasks to staff while maintaining strong client relationships.

This role requires hands-on experience with office equipment, strong communication, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Three years of office services experience in a corporate environment.
• Experience directing workflow to meet tight deadlines.
• Proficient in Microsoft Office.
• Familiar with mail, reprographics and admin support services.
• Strong customer service and communication skills.
• Detail oriented with accuracy and quality.
• Ability to handle confidential information.
• Able to work independently and in a team.

Responsibilities

• Coordinate workflow within the team and delegate duties.
• Assist with large or high-volume jobs.
• Provide outstanding client service and maintain relationships.
• Elevate any operational issues to Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret all requests from various channels.
• Communicate with manager and client on deadlines.
• Direct quality assurance to ensure efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion.
• Select appropriate equipment/resources for requests.
• Ensure SOPs are followed at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner; maintain logs and reports.
• Perform additional duties as needed (conference room setup, mail, etc.).
• Must lift up to 50 lbs regularly.

Skills

Customer service

Office coordination

Microsoft Office

Reprographics

Attention to detail

Communication skills

Problem solving

Teamwork

Physical fitness

Education

High school diploma or equivalent

Tools

Reprographics equipment

Copiers & mail equipment

Office hardware

Job description

RR Donnelley is seeking a Workflow Coordinator for Office Services to coordinate reprographics, mail services, and general office requests, ensuring top-tier client service and efficient operations. You will support multiple service lines, manage intake requests, and help assign tasks to staff while maintaining strong client relationships.

This role requires hands-on experience with office equipment, strong communication, and the ability to lift up to 50 lbs.