Office Services Workflow Specialist

RRD; Houston (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

RRD in Houston is seeking a Workflow Coordinator for Office Services to deliver outstanding client service by coordinating reprographics, mail, intake, hospitality, facilities, and AV support in a fast-paced environment.

The role requires a high school diploma and at least three years of experience, strong Microsoft Office skills, and the ability to prioritize work, train new staff, and maintain accurate reporting while ensuring deadlines are met.

Qualifications

• High school diploma or equivalent.
• Minimum three years’ experience in office services, preferably in a large corporate or legal environment.
• Intermediate Microsoft Office skills (Outlook, Word, Excel).
• Familiar with reprographics, mail, or related administrative services.
• Demonstrates strong customer service and professional communication skills.
• Attention to detail and ability to maintain accuracy under deadlines.

Responsibilities

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• *Ensure team provides outstanding service to client, while building strong customer relationships.
• *Immediately elevate any operational problems or issues to Lead, Supervisor or Manager.
• *Produce required reports on schedule.
• *Provide job intake services as prescribed by manager.
• *Read, interpret and understand all requests (emails, phone, in-person, and forms).
• *Communicate with manager and client on job or deadline issues.
• *Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• *Assess incoming requests selecting the best equipment and/or resources for successful completion
• *Make sure team follows standard operating procedures at all times.
• *Train new employees on policies and procedures.
• *Load copiers with paper and toner as needed.
• *Maintain all logs and reporting documentation as required.
• *Additional duties may include client or manager requests, such as setting‑up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check‑in.
• *Must be able to lift up to 50 lbs. on a regular basis.
• *Adhere to Williams Lea policies in addition to client site policies.
• *Use equipment and supplies in a cost‑efficient manner.

Skills

Customer service

Microsoft Office

Problem solving

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

3 years experience in office services

Tools

Reprographics equipment

Mail equipment

Digital equipment

Job description

RRD in Houston is seeking a Workflow Coordinator for Office Services to deliver outstanding client service by coordinating reprographics, mail, intake, hospitality, facilities, and AV support in a fast-paced environment.

The role requires a high school diploma and at least three years of experience, strong Microsoft Office skills, and the ability to prioritize work, train new staff, and maintain accurate reporting while ensuring deadlines are met.