Workday TA Operations Lead: Service Delivery & Growth

RSM US LLP; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

RSM US LLP in Minneapolis seeks a Talent Acquisition Operations Supervisor to lead day-to-day TA Workday support across the recruitment lifecycle. You will coach, prioritize, balance workloads, and ensure services meet standards with accuracy and compliance.

You will coordinate centralized TA processes, manage SLAs, resolve escalations, drive continuous improvement, and partner with Talent leaders across a global, matrix environment to deliver scalable, high-quality solutions.

Qualifications

• Bachelor's degree in HR, Business Administration, Learning and Development, Communications, or related field, or an equivalent combination of education and a minimum of 6 years relevant experience.
• Minimum of 4 years of experience in HR (talent) operations, HR Shared Services, or related operational functions.
• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.
• Experience managing operational processes, managing escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
• Experience supporting a SaaS-based Applicant Tracking System (ATS) or recruitment module, preferably Workday Recruiting.
• Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Responsibilities

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment.
• Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
• Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.
• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.
• Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
• Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.
• Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
• Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
• Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.
• Build and maintain strong partnerships with Talent leaders, Centers of Excellence, technology teams, and other key stakeholders.
• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
• Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.
• Develop and deliver reporting, dashboards and operational insights that support business decision-making.
• Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.
• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.
• Provide coaching and guidance to strengthen operational performance, stakeholder support, and process expertise.
• Reinforce operational standards, compliance requirements, and best practices across the team supporting a global, matrix organization.
• Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.
• Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.
• Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.
• Lead issue resolution, corrective actions, audits, and continuous improvement efforts to strengthen operational effectiveness.
• Serve as a role model for accountability, professionalism, collaboration, confidentiality, and service excellence.

Skills

People leadership

Coaching

Workday Recruiting experience

SaaS HR operations

MS Office proficiency

Education

Bachelor's degree in HR, Business Administration, Learning & Development, Communications, or related field

Equivalent education plus minimum 6 years relevant experience

Tools

HRIS

Workday Recruiting

Job description

RSM US LLP in Minneapolis seeks a Talent Acquisition Operations Supervisor to lead day-to-day TA Workday support across the recruitment lifecycle. You will coach, prioritize, balance workloads, and ensure services meet standards with accuracy and compliance.

You will coordinate centralized TA processes, manage SLAs, resolve escalations, drive continuous improvement, and partner with Talent leaders across a global, matrix environment to deliver scalable, high-quality solutions.