Talent Acquisition Operations Lead

rsm; Minneapolis (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

RSM is seeking a Talent Acquisition Operations Supervisor to lead the TA operations team and oversee Workday-based recruitment processes. You will manage workload, ensure SLA adherence, and drive continuous improvement across the recruitment lifecycle.

Ideal candidates will coach frontline staff, handle escalations, and collaborate with Talent leaders to optimize service delivery and governance in a global, matrix environment.

Qualifications

• Leadership of TA operations team and coaching
• Experience overseeing TA processes and SLAs
• Ability to manage escalations and governance
• Strong collaboration across stakeholders
• Data-focused reporting and analytics

Responsibilities

• Lead day-to-day TA operations and workloads.
• Oversee centralized, repeatable TA processes and ticket handling.
• Drive process improvements to increase efficiency and compliance.
• Develop dashboards and reporting to support governance.
• Coach and develop team members and onboarding materials.

Skills

People leadership

Workday

Stakeholder management

Data reporting

Process improvement

Tools

Workday

Job description

RSM is seeking a Talent Acquisition Operations Supervisor to lead the TA operations team and oversee Workday-based recruitment processes. You will manage workload, ensure SLA adherence, and drive continuous improvement across the recruitment lifecycle.

Ideal candidates will coach frontline staff, handle escalations, and collaborate with Talent leaders to optimize service delivery and governance in a global, matrix environment.