Supervisor, TA Operations (WD Support)

rsm; Minneapolis (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

RSM is seeking a Talent Acquisition Operations Supervisor to lead the TA operations team and oversee Workday-based recruitment processes. You will manage workload, ensure SLA adherence, and drive continuous improvement across the recruitment lifecycle.

Ideal candidates will coach frontline staff, handle escalations, and collaborate with Talent leaders to optimize service delivery and governance in a global, matrix environment.

Qualifications

• Leadership of TA operations team and coaching
• Experience overseeing TA processes and SLAs
• Ability to manage escalations and governance
• Strong collaboration across stakeholders
• Data-focused reporting and analytics

Responsibilities

• Lead day-to-day TA operations and workloads.
• Oversee centralized, repeatable TA processes and ticket handling.
• Drive process improvements to increase efficiency and compliance.
• Develop dashboards and reporting to support governance.
• Coach and develop team members and onboarding materials.

Skills

People leadership

Workday

Stakeholder management

Data reporting

Process improvement

Tools

Workday

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of T A Workday support processes across the recruitment lifecycle. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.

The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.

People Leadership & Team Development

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global , matrix environment.

Operational Service Delivery & Execution

• Oversee the execution of centralized, repeatable T A processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
• Ensure operational work is completed accurately, consistently, timely , and in accordance with firm policies, procedures, compliance expectations, and service standards.
• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment .
• Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
• Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
• Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.
• Support the development, implementation, testing, training, and administration of centralized, repeatable T A solutions across enterprise systems and integrated tools.
• Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
• Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
• Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.

Stakeholder Partnership & Communication

• Build and maintain strong partnerships with Talent leaders, Centers of Excellence, technology teams, and other key stakeholders.
• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
• Partner cross- functionally to support the successful delivery of Talent Operations programs, initiatives, and services.

Data, Reporting & Operational Governance

• Develop and deliver reporting, dashboards and operational insights that support business decision-making.
• Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.

Training, Knowledge Management & Coaching

• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.