Work-Study Tech & AV Support

LM Wind Power / GE; City of Schenectady (NY); On-site; USD 11,000 - 16,000; Full time

Job summary

Union College in Schenectady, NY, is seeking a student Work-Study helper to support audiovisual setup, help desk calls, and classroom assistance. You'll gain hands-on IT/AV experience while assisting faculty and students with technology needs.

Responsibilities include answering the helpline, on-site support, event setup/breakdown, and creating simple documentation and videos. The role emphasizes reliability, teamwork, and customer service within a campus environment.

Qualifications

• Ability to work independently after the training period.
• Some technical aptitude.
• Ability to learn how to set up, operate, and troubleshoot procedures for audiovisual equipment
• Must be able to negotiate stairs carrying 25 lbs.

Responsibilities

• Plan and perform multiple time-critical tasks with little or no individual supervision.
• Manage new technology and equipment.
• Work with a close-knit team to provide support for campus technology.
• General office work including answering phones, creating documentation, and producing videos.
• Setup audiovisual equipment (projectors, LCDs, portable sound systems, and laptops).
• Knowledge of Windows and Apple operating systems.
• Provide desktop support.
• Assist full-time staff with all related duties.
• Coordinate delivery, setup, operation, and retrieval of equipment for various locations on campus.

Skills

Technical aptitude

Windows & macOS

Independent work

Job description

Union College in Schenectady, NY, is seeking a student Work-Study helper to support audiovisual setup, help desk calls, and classroom assistance. You'll gain hands-on IT/AV experience while assisting faculty and students with technology needs.

Responsibilities include answering the helpline, on-site support, event setup/breakdown, and creating simple documentation and videos. The role emphasizes reliability, teamwork, and customer service within a campus environment.