Learning Environments Work Study

Union College; City of Schenectady (NY); On-site; USD 12,000 - 17,000; Part time

Job summary

Union College in Schenectady, NY is seeking a part-time student to support audio/video and IT help desk tasks within the Learning Environments department. The role emphasizes answering helpline calls, in-person classroom support, and event setup, with duties spanning equipment management, basic desktop support, documentation, and on-site assistance for staff and students.

As a member of the team, you will gain hands-on experience in AV and IT support across campus settings, including classrooms

Qualifications

• Must be a Work-Study eligible student
• Able to learn setup, operation, and troubleshooting of audiovisual equipment
• Able to work independently after training
• Must be able to negotiate stairs carrying 25 lbs.

Responsibilities

• Plan and perform multiple time-critical tasks with little supervision.
• Manage new technology and equipment.
• Provide campus technology support as part of a close-knit team.
• Answer phones, create documentation, and produce videos.

Skills

Technical aptitude

Independent work

AV equipment setup

Lifting 25 lbs

Job description

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at [e-mail].

Are you interested in getting paid to help set audio/video for the various clubs and organizations you are already a part of or are interested in learning about? In this position, you will also be considered a tier-one help desk technician which is a valuable resume builder for anyone looking to be in the IT/AV field associated with tech and customer service. Most of your time will be spent in the office answering the helpline calls or going in person for classroom assistance. You may also be deployed for event set-ups and breakdowns. There is also some partial downtime in between that many of our students use to catch up on work.

Department: Learning Environments

Location: Steinmetz Hall, Room 110

Supervisor’s Name: Timothy Gardinier

Please indicate hours/shifts available: days, nights

Rate of Pay: $9.70/hr

Number of Positions Available: 3

DUTIES AND RESPONSIBILITIES:

• Plan and perform multiple time-critical tasks with little or no individual supervision
• Manage new technology and equipment
• Work with a close-knit team to provide support for campus technology
• General office work including answering phones, creating documentation, and producing videos.
• Setup audiovisual equipment (projectors, LCDs, portable sound systems, and laptops)
• Knowledge of Windows and Apple operating systems. Provide desktop support.
• Assist full-time staff with all related duties
• Coordinate delivery, setup, operation, and retrieval of equipment for various locations on campus.

QUALIFICATIONS FOR THE POSITION:

• Ability to work independently after the training period
• Some technical aptitude
• Ability to learn how to set up, operate, and troubleshoot procedures for audiovisual equipment
• Must be able to negotiate stairs carrying 25 lbs.

Location: Schenectady, NY

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).